Discovery
We start with the operation rather than a headcount target. Roles, volumes, hours, systems, KPIs, pain points and the client’s objectives are documented.
How We Work
A managed outsourcing model built around the process—not the seat.
Our objective is to make offshore delivery easier to control by designing the people, process, management and quality layer before scale.
Operating model
Seven steps from discovery to ongoing management.
Not every engagement is identical, but every engagement should establish who does what, in which system, to what standard, and what happens when an exception occurs.
Workflow Mapping
SOPs, handoffs, access requirements, escalation routes and decision boundaries are converted into a practical operating design.
Team Design
Headcount, skills, shift coverage, supervision, QA and reporting responsibilities are agreed before recruitment.
Recruitment
Candidates are screened against role-specific communication, technical and workflow requirements.
Training & Validation
Client procedures, software and terminology become a structured training plan with readiness checks before production.
Controlled Launch
Work moves offshore in a staged way with closer oversight, rapid feedback and defined escalation during stabilisation.
Ongoing Management
Attendance, coaching, QA, performance reporting, staffing changes and continuous improvement become part of the managed service.
Client responsibilities
What we need from the client.
Clear scope and decision boundaries
Approved system access and security requirements
Current SOPs or subject-matter input during mapping
Named escalation contacts
Agreed service and quality measures
AllshoreCX responsibilities
What we manage.
Recruitment and employment of the offshore team
Training coordination and operational onboarding
Scheduling, attendance and workforce coordination
QA, coaching and frontline performance actions
Operational reporting and day-to-day management
Start with the workflow you want to move.
We’ll help separate the work that can be outsourced from the decisions that should remain inside your organisation.