Patient Scheduling & Reminders
Support appointment scheduling, confirmation and recurring administrative follow-up.
- Inbound scheduling
- Appointment confirmation
- Calendar updates
Healthcare Administration
Add non-clinical operational capacity without adding another internal administrative layer.
Healthcare organisations can outsource defined administrative workflows while retaining clinical judgement and sensitive decisions with the appropriate internal professionals.
Dedicated resourcesManaged deliveryClient-approved systemsQA & reporting
What we support
Dedicated support for recurring patient, payer and provider administration.
Healthcare organisations can outsource defined administrative workflows while retaining clinical judgement and sensitive decisions with the appropriate internal professionals.
Patient Intake Administration
Support non-clinical intake and demographic workflows.
- Registration support
- Demographic updates
- Document collection
Referral Administration
Coordinate referral documentation and status follow-up according to client procedures.
- Referral tracking
- Document follow-up
- Status updates
Prior-Authorisation Administration
Support the administrative side of authorisation workflows while clinical judgement remains with the provider.
- Status follow-up
- Documentation routing
- Queue management
Credentialing Administration
Add capacity for application preparation, document tracking and payer follow-up.
- Document collection
- Application admin
- Status tracking
Healthcare Back Office
Support recurring non-clinical administrative tasks that consume internal staff time.
- Inbox/fax admin
- Data entry
- Reporting support
Why this model
Capacity with an operating layer around it.
The objective is not simply to move tasks offshore. It is to create a controlled, measurable workflow that can integrate with the client’s existing operation.
01
Non-clinical focus
Keep providers and clinical staff focused on patient care.
02
Structured workflows
Document repetitive admin work so it can be trained and measured.
03
Dedicated resources
Build continuity around the organisation instead of using task marketplaces.
04
Management layer
AllshoreCX can manage attendance, coaching and operational issues.
05
Controlled access
Design permissions around the minimum access required for the workflow.
06
Scalable model
Expand into adjacent administrative workflows as the partnership matures.
Process
From scope to stable production.
Each engagement is adapted to the account, but the launch should always establish clear responsibilities, controls and performance expectations.
Select the Workflow
Identify recurring non-clinical work suitable for outsourcing.
Document Ownership
Define what the offshore team can complete and what must return to the provider.
Configure Access
Agree systems, permissions, security and communication channels.
Train & Validate
Train resources against SOPs and validate readiness.
Launch
Move defined administrative work into controlled production.
Review & Expand
Measure performance and consider adjacent workflows after stabilisation.
Systems & tools
Designed to fit the client’s existing stack.
Technology claims should reflect actual account experience or confirmed training capability. The examples below can be edited before launch.
EHR / PM
Work inside client-approved healthcare systems.
Communication
Use approved channels for patient and internal communication.
Administration
Secure productivity and document workflows.
FAQ
Common questions about healthcare administration outsourcing.
Do your staff provide clinical advice?
No. This service is positioned around non-clinical administrative workflows. Clinical judgement remains with appropriately qualified healthcare professionals.
Can you support scheduling and patient calls?
Yes, where the client defines scripts, escalation rules and approved communication processes.
Can prior authorisation be outsourced?
The administrative workflow can be supported; clinical determinations and provider-specific decisions remain with the appropriate client-side professional.
How do you handle sensitive information?
The engagement should use role-based access, approved systems and documented handling procedures appropriate to the client's regulatory obligations.
Can we combine healthcare administration with billing?
Yes. A team can be designed across adjacent administrative and RCM functions where responsibilities and controls are clearly defined.
Ready to explore healthcare administration outsourcing?
Share the current workflow, headcount, software, hours and pain points. We’ll help define the operating model before discussing staffing.